DocuSign

Blurred/Compresed DocuSign envelope
Issue: The title agent is reporting that he sent a DocuSign envelope that came back blurred once the user signed it. Troubleshooting: Login into Secure ...
Wed, Dec 20, 2023 at 11:17 AM
Certificate of completion (for Envelopes)
1) If a title agent needs a certificate of completion, they can now generate it by going to their check status option and clicking on the 3 dots at the righ...
Thu, Apr 13, 2023 at 1:52 PM
Add/Cancel Signer in Envelopes
Issue: The title agent requested to cancel a signer from the envelope that is not required to sign any more  1) Go to STX using the title agent's em...
Thu, Feb 16, 2023 at 2:01 PM
Docusign: 2 signers, same email, 2nd signer doesn't see their DocuSign notification.
Problem:    The title representative sent documents to be signed by 2 recipients using 1 email address.  Signer 1 has either signed or at least seen their ...
Tue, May 10, 2022 at 12:29 PM
Resend a DocuSign eSignature notifications
RamQuest CCE Check Status instructions - Click here & download pdf RamQuest One Check Status  instructions - Click here & download pdf SoftPro ...
Fri, Jan 13, 2023 at 11:10 AM
DocuSign Check Status - How to Edit Signers
RamQuest CCE Check Status instructions - Click here & download pdf RamQuest One Check Status  instructions - Click here & download pdf SoftPro Che...
Mon, Jun 20, 2022 at 6:13 PM
Voiding or Canceling a DocuSign Envelope
Problem:  The title agent wishes to void or cancel an envelope they've sent or scheduled. Solution: We currently do not have a cancel option in Chec...
Tue, May 10, 2022 at 12:02 PM
DocuSign doesn't launch just loading message - title agent error
This is a RamQuest/ResWare DocuSign Prepare and Send issue that appears if a title agent is testing.  This is because the RamQuest/ResWare integrations has ...
Mon, Jun 20, 2022 at 7:04 PM
Questionnaire was submitted without DocuSign signature - how title agent can get it signed
Sometimes the DocuSign pop-up won't launch or the recipient may just not complete the signing portion.   This is why we send both a completed questionna...
Tue, Jul 12, 2022 at 2:44 PM
Removing signer from DocuSign
If the title company has individual user authentication, there is nothing we can do for them.  They will have to log in to their DocuSign account and remove...
Mon, Jun 20, 2022 at 4:24 PM